Kremptons · IT Support
Practical support for the computers, software and systems your office depends on. Kremptons helps businesses investigate IT problems, maintain existing systems and plan suitable improvements.
A computer fault or recurring software issue can interrupt more than one person’s work. Our IT support service starts with the symptoms, the affected systems and the business impact so that the next step addresses the right problem.
Kremptons is based in Kaduwela and provides IT services for businesses in Sri Lanka. Tell us whether you need help with a current fault, a maintenance requirement or an upcoming infrastructure change. We can discuss the appropriate scope and support arrangements for your situation.
Our focus is practical business support rather than a list of products. That may involve investigating a device problem, reviewing server maintenance needs or identifying when a network issue needs attention.
The work is agreed around your systems and requirements. These are the main areas to discuss.
Describe the fault, the device model and when the issue started. We help investigate operating system, software and hardware problems and discuss repair or upgrade requirements.
Business servers need planned maintenance as well as troubleshooting. We assist with installation, performance checks, security updates and backup configuration based on the systems in scope.
For recurring problems or planned changes, an assessment helps establish the existing setup and the requirements. We discuss the equipment, business applications and infrastructure that need attention.
We help discuss and configure suitable backup and cloud storage arrangements. The starting point is identifying the data involved, who needs access and the backup requirements.
Include the number of affected users or devices, the exact error message and what changed before the problem began. Explain whether the issue is constant or intermittent and whether it stops the whole office or just one workstation. A screenshot can help, but remove confidential information first.
For maintenance or installation work, describe your existing equipment and the systems that must remain available. Access requirements, proposed changes, any interruption to service and the timing of the work should be discussed before the work starts.
For ongoing support, ask about the proposed maintenance scope and availability rather than assuming an automatic response time. Location, work requirements and support arrangements need to be confirmed. Do not send passwords or remote-access credentials in an initial enquiry.
Contact us with the symptoms, device details and your location. We can discuss the issue, the likely assessment needed and the next available step.
Yes. A network problem can affect computers, business applications and shared systems. Our networking service covers office connectivity, WiFi, routers, switches and firewall configuration.
Ongoing maintenance can be discussed around your equipment and business requirements. The schedule, support scope and response arrangements must be agreed; they are not automatically included in every service.
Share your location, the number of devices or users, the systems involved and the work you need. For faults, include the symptoms and impact. Do not send passwords, customer data or confidential files.
Based in Kaduwela, we welcome enquiries from businesses across Sri Lanka. Share your location and requirements to confirm availability, scope and the next step.
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